Last updated 20 September 2026

Terms of service.

These terms govern use of the Empty Leg Exclusive website and any enquiry sent through it. Empty Leg Exclusive is an air charter broker: flights are operated by third-party carriers under their own conditions of carriage, and a booking exists only when a charter agreement naming the operator and aircraft has been issued and accepted.

Key facts
Operator of the websiteEmpty Leg Exclusive
Our roleAir charter broker, not an aircraft operator
When a booking existsOn issue and acceptance of a charter agreement
Prices on the siteGuide prices and model estimates; confirmed before you pay
Governing lawEngland and Wales
Last updated20 September 2026

Questions about these terms

Is a price on the website a binding offer?

No. Board prices are guide prices and route prices are model estimates. A price becomes binding only when it appears on a charter agreement that you accept.

Who is responsible for the flight itself?

The operator named on the charter agreement, under its own conditions of carriage and its Air Operator Certificate. We arrange the flight as your agent.

What happens if an empty leg is cancelled by the operator?

You receive a full refund of what you paid. The charter agreement sets out the operator’s and our obligations in detail.

Sources

  1. UK Civil Aviation Authority, Air Operator Certificates, 2026 (accessed 2026-09-20)

Last reviewed 20 September 2026 by Empty Leg Exclusive Editorial Team.